Foretel is the UK’s fastest growing specialist in call centre management and consulting and has developed a unique combination of customer research, consultancy and technology that can help its clients to achieve extremely cost effective insights into customers' attitudes and perceptions and allow for major improvements in customer satisfaction to be achieved.
This allows you to achieve the following key business benefits:
- Increase customer satisfaction and impact the bottom line.
- Monitor customer satisfaction in real-time to avoid costly but avoidable issues.
- Pre-test the effectiveness of improvements to ensure there is no negative impact.
Our solutions enable the continuous measurement of service quality, from the perspective of the customer, in real-time and at almost zero variable cost. Working with you we can adapt our flexible technology to meet your requirements and:
- Continuously monitor the service level of the call centre and interject short simple surveys into the work process.
- Use multiple channels for data collection (screen pop, IVR, email, web or diarised call back).
- Intelligently route calls to be surveyed into a dedicated team.
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