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Major new release of Podium

Harrogate, UK; 15 July, 2010;

A release date of September 2010 has been announced for Podium version 6.0


The new release will signal a major leap forward for Foretel’s flagship product, with significant new features including:

  • Intelligent customer profiling and conversation management fully featured for both inbound and outbound contact
  • The adoption of the Enterprise Service Bus, offering greater scalability and flexibility in future releases as well as the agility to adapt to changing customer needs
  • More sophistication in sales process management
  • Even greater ease of use.
According to Bill Holt, Foretel’s managing director, "The new version of Podium will allow you to have the most business-valuable conversation with a given customer at the point of contact—irrespective of whether the customer’s contacting you or you’re calling the customer. The new rule-weighting system will allow you to set up conversations so that each one is most likely to add value to your business. Conversations will be able to have multiple user-defined outcomes, allowing you to follow up a conversation with the most appropriate action. And Podium v6 will have a more streamlined user interface, permitting easier customisation and control of your conversations."

 
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