Major new release of Podium

Harrogate, UK; 15 July, 2010;

A release date of September 2010 has been announced for Podium version 6.0

The new release will signal a major leap forward for Foretel’s flagship product, with significant new features including:

Intelligent customer profiling and conversation management fully featured for both inbound and outbound contact
The adoption of the Enterprise Service Bus, offering greater scalability and flexibility in future releases as well as the agility to adapt to changing customer needs
More sophistication in sales process management
Even greater ease of use.

According to Bill Holt, Foretel’s managing director, "The new version of Podium will allow you to have the most business-valuable conversation with a given customer at the point of contact—irrespective of whether the customer’s contacting you or you’re calling the customer. The new rule-weighting system will allow you to set up conversations so that each one is most likely to add value to your business. Conversations will be able to have multiple user-defined outcomes, allowing you to follow up a conversation with the most appropriate action. And Podium v6 will have a more streamlined user interface, permitting easier customisation and control of your conversations."